Shipping policy
How much does shipping cost?
Orders over $149 are eligible for free Standard Shipping to Metro and Regional areas.
For orders weighing less than 5kg - delivery Australia wide to Metro and Regional areas is $13.95 for Standard Shipping and $18.95 for Express Shipping.
For orders weighing more than 5kg - there is an additional $5 fee to cover additional costs charged by Australia Post and couriers.
For orders to Rural locations - there is an additional $5 fee to cover additional costs charged by Australia Post. See below for a list of postcodes classified as a Rural locations by Australia Post.
Please note: Gift Cards values do not count towards free shipping.
How will my order be shipped?
Your order will be shipped with a courier service or Australia Post depending on your location.
What happens if my box is delivered damaged?
Small Batch Providore are not responsible or liable for any delay to delivery or damage caused while your order is in transit.
If your delivery is damaged in transit please email us at hello@smallbatchprovidore.com.au within 24 hours with supporting photos.
Please note for parcels sent via Australia Post, the damaged parcel with its packaging must be presented to a post office for them to assess the damage. They will not accept photos as proof of damage. More information can be found on the Australia Post website.
What happens if I’m not home when my order delivers?
If you wish to provide Authority to Leave the package at a safe location at your premises, please leave us a note at checkout or email us at hello@smallbatchprovidore.com.au.
If you are not home when your order is delivered, a collection card will be left for you to organise collection or re-delivery at a time that suits you.
Please note the collection or re-delivery timeframes allowed by the courier or Australia Post for collection or re-delivery. If a package is returned to us for non-delivery, a redelivery fee will be applicable.
What postcodes are considered Rural?
For orders to Rural locations - there is an additional $5 fee to cover additional costs charged by Australia Post.
Rural postcodes as specified by Australia Post are:
New South Wales - 2265, 2311-2312, 2321, 2323, 2326-2334, 2336-2347, 2350-2361, 2365, 2369-2372, 2379-2382, 2386-2390, 2395-2431, 2439-2441, 2443-2449, 2453, 2460-2484, 2489, 2535-2551, 2575-2581, 2583-2594, 2621-2623, 2625-2633, 2642-2647, 2649, 2651-2678, 2700-2703, 2706-2707, 2710-2714, 2716, 2720-2730, 2787-2799, 2803-2810, 2817-2849, 2852, 2864-2879
Victoria - 2648, 2715, 2717, 2731-2739, 3231-3243, 3249-3254, 3260-3294, 3300-3330, 3332-3334, 3342-3345, 3351-3352, 3358-3364, 3370-3402, 3407-3424, 3444-3451, 3460-3462, 3464-3494, 3501-3502, 3506-3512, 3516-3522, 3525-3533, 3537-3549, 3552-3554, 3558-3599, 3607-3624, 3632-3649, 3658-3688, 3691-3749, 3812-3825, 3831-3835, 3840-3904, 3909, 3921-3925, 3945-3946, 3950-3971, 3979, 3984, 3987-3996
Queensland - 4309-4314, 4340-4342, 4352-4365, 4370-4374,4377-4378, 4382-4390, 4401-4428, 4580-4581, 4600-4601, 4605-4615, 4620-4630, 4650-4650, 4659-4662, 4670-4680, 4454-4455, 4461-4498, 4694-4699, 4702-4702, 4704-4739, 4741-4746, 4753-4757, 4798-4802, 4804-4805, 4803-4803, 4806-4809, 4813-4813, 4816-4816, 4819-4830, 4849-4865, 4871-4877, 4880-4895
South Australia - 2880, 5202-5204, 5210-5214, 5220-5223, 5231-5244, 5250-5280, 5290-5311, 5320-5322, 5330-5333, 5340-5346, 5350-5351, 5353-5354, 5356-5357, 5360, 5371-5374, 5381, 5400-5401, 5410-5422, 5431-5434, 5440, 5451-5455, 5460-5464, 5470-5473, 5480-5485, 5490-5495, 5501-5502, 5510, 5520-5523, 5540, 5550-5560, 5570-5583, 5600-5611, 5630-5633, 5640-5642, 5650-5655, 5660-5661, 5670-5671, 5680, 5690, 5700-5701, 5710-5725, 5730-5734
Western Australia - 6215-6244, 6251-6262, 6271-6284, 6286-6290, 6302-6375, 6383-6386, 6390-6452, 6460-6490, 6502-6537, 6556-6575, 6603-6616, 6620-6646, 6701-6733, 6740-6743, 6751-6765, 6770
Northern Territory - 803, 815, 822, 832-841, 845-850, 852-854, 860, 862, 870, 872-875, 880-881, 885-886
Remote Islands & Locations - 2898-2899, 6798-6799, 7151
Do you ship internationally?
We currently only ship to Australian addresses.